We are committed to ensuring your complete satisfaction with your purchases and fulfilling all your shopping needs. We welcome your questions, comments and suggestions and we will always respond promptly.

Are all products sold on the http://www.paul-smith-online-store.com/ authentic?
The quality of our items is the best. We always get the best products of different brands. Our bags are made of 100% real leather and were best handcrafted. They are absolutely worthy.

Are your product defective or seconds?
All of the products sold at http://www.paul-smith-online-store.com/ are the new and top quality merchandise

Where does your store accept orders from?
We are able to accept orders all over the world.

How will I know if my order is confirmed?
If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you that your order has shipped and also contains an order tracking number.

Can I make changes to my online order?
Yes, you can, but please contact us via email within one business day. Cause your items are typically processed and shipped within one business day after we receive your payment.

When is my order shipped?
Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 6:00 p.m.) are typically processed and shipped within one business day. Once an order has processed, delivery time depends on the chosen shipping method and post office, usually you will receive your goods in 5-10 business days. Delivery times may be longer during the January- February period Shipping costs are in our responsibility.

What should i do if I place an order at online store but it have been out of stock or sold out?
While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. If one or some of your purchases are out of stock, we will contact you via email asap, Also we accept refund or changes when your goods are out of stock or sold out. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation email.

If i dissatisfied with my items?
Making a returns or exchanges are easy using USPS,EMS.You must send your returned package via your own expense and provide us with a tracking number cause all the items are the lowest price. Refunds are made in the Credit card or other payment and may take up to ten business days to process after we receive the tracking number for the returned goods. Please note card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Kindly include when you contact us the following information. This will expedite the processing of your return.
*Your order number, your full name, and the date the order was placed and received
*A list of the product(s) to be exchanged or refunded
*The reason for the return of the products

In case you have any question, please don't hesitate to contact us by email:
Being in the business for a long time, we pride ourselves on our knowledge of watches and their lesser known finer details. If you should have any inquiries, or any questions on anything related to our site, feel free to contact us.